Tj H

Award winning Innovator who has successfully scaled transformation at an enterprise level through business process re-engineering and creative use of technology.

Job History
Cisco Systems
Dec 2013 to Present
Services Deal Manager (Apr 2017 to Present)

Global Service Provider, Deal Management Team (Canada and US). Key responsibilities:

⇒  Provide end-to-end (Quote to Cash) support to Client Services Executive/Client Services Manager(s) for major renewals.

⇒ Drive end-to-end (Quote to Cash) customer interaction for day-to-day services true-ups and small renewals.

⇒ Use of analytics and tools such as Python and SQL to provide sales support to account teams for analyzing various renewal scenarios based on multiple variables (Including: service levels changes, Advanced Services packages, de-scoping of products)

Biz Ops (Sep 2016 to Apr 2017)

Global Service Provider, Operations Team (across the globe). Key Responsibilities:

⇒ Drive and lead innovation and digitization efforts across the organization to reduce cost and increase efficiency

⇒ Effectively understand and communicate business needs and analytics from Operations with IT and Business Intelligence teams to drive innovation and facilitate transformation.

⇒ Expert in Commit Management - tracking large deals at a global level to better manage bookings and customer deliverables.

Business Analyst (June 2015 to Sep 2016)

Global Service Provider, Operations Team (across the globe). Key Responsibilities:

⇒ Effectively utilizing analytics to drive innovation in ensuring customer, team and stakeholder satisfaction.

⇒ Leading team in digitization and automation efforts (including creative and effective use of Python, Excel Macros, Tableau, Alteryx and SAP).

⇒ Analysis and Data Gathering for teams across the globe, including the use of SAP Business Objects, Tableau, Excel and other custom dashboards

⇒ Effectively establish and maintain in-depth operations and customer reviews for over 20 customers across the globe spanning various internal teams and metrics.

Commit Management and predictive analytics for business, including tracking large deals at a global level to better manage bookings and customer deliverables.

Customer Partner Experience (CPE) Specialist (Dec 2013 to June 2015)

Customer Partner Experience (CPE) Specialist for Asia-Pacific Regional Operations Support Team. Key responsibilities:

⇒ Establishing and driving adoption of key Metrics and analysis for Customer Partner Experience (CPE) teams across Asia theater.

⇒ Identifying and flagging critical gaps in customer experience and designing, streamlining and digitizing processes for analysis of data from various tools (including SAP Business Objects, Oracle Forms, Access and Excel).

⇒ Re-engineer data collection process to simplify pattern recognition and enhance user experience, increasing overall productivity. ⇒ Creation of Process Documentation for various internal teams, used for new-hires.


Key Achievements & Awards
  • You Amaze 2 award for ``innovation and collaboration'', and being the first in team history to win 2 awards in same cycle.
  • Spotlight on Innovation award, for ``innovative approach to business models resulting in exceptional achievements for team''.
  • Collaboration Award, for ``excellence in teamwork resulting in ease of doing business''.
  • Shout Out award, for ``going above and beyond in supporting team, peers, partners and stakeholders''.
  • You Amaze 1 award for ``driving process innovation and execution excellence'' within the first month of the role.
  • You Inspire 3 award for ``innovation in metrics and reporting'', for efforts in collaborating and digitizing metrics across global vertical.
  • You Amaze 1 award for ``spotlight on Innovation and Transformation'', for efforts in transformation projects.
  • Six Sigma Continuous Improvement Yellow Belt Certified (through Cisco)



Bachelor of Arts in Philosophy at the University of Waterloo (Canada)


Volunteer History
  • Toronto Chinese Gospel Church, in the program “out of the cold”. This program allows the homeless to be fed and given proper bedding for one night a week
  • Volunteered at Open Door Oxford program for Lafarge Woodstock Plant
  • Peer tutoring program: Help kids in lower grades in my school with their subjects
  • Armadale.P.S, in the Home - Work club. This after school program allows kids from grades 1 through 8 to get help in school for homework, from high school students
Special Interests & Activities
  • Writing small application programs in various languages
  • Reading and learning about subjects varying from hieroglyphs to pure physics or math.
  • Participated in the FIRST robotics competition (as Head of Programming and Electrical)
  • Keen trekker, participated in many expeditions, including one to the Himalayas Represented my school in various Inter - School sports meet and won many laurels
  • Successfully Completed the 2006 and 2007 Mississauga Marathon.
Computer Certifications, Skills and Experience
Unix/Linux Administration
10+ years of experience installing and maintaining (via command line where applicable) of multiple OS's on multiple PCs and servers. Including various flavors of Linux, UNIX, Unix-like OS's such as FreeBSD, Debian, Red Hat, Gentoo and OSX.
Intermediate level expertise and experience in networking including Installation and maintenance of SOHO networks, servers and small to enterprise grade networking infrastructure.
General programming in VBA and .Net (C#, VC++ and VB), C/C++ (for DOS, Windows, and Unix/Linux) and Java.
Data Management and Analysis
Intermediate level experience in Data management and analysis tools including SQL, Tableau, Alteryx and SAP Business Objects.
Experience in various scripting languages including python and shell scripting.